Marina has over 10 years of experience in the marketing industry with extensive Institutional and Healthcare project portfolios as well as experience managing large, complex multi-use projects.
Customer Onboarding is an essential phase that includes the user’s whole lifecycle. The best onboarding encounters allow users to arrive at their enchantment second rapidly; for long term achievement, they even set up new users.
Fundamentally, from the first interaction point through the post-buy stage, you need to make a smooth customer experience.
There are a few tools to help you make the offer more advantageous for consumers. You can locate the top 27user onboarding tools for your SaaS endeavor in this list.
Tool 1: AppCues
Tool 2: DIY with JavaScript
Tool 3: LoginRadius Single sign-on
Tool 4: Intercom
Tool 5: Mailjet
Tool 6: Drip
Tool 7: Customer.io
Tool 8: Optimizely
Tool 9: Omniconvert
Tool 10: Google Optimize
Tool 11: VWO
Tool 12: Amplitude
Tool 13: Mixpanel
Tool 14: Feedier
Tool 15: Qualaroo
Tool 16: Wootric
Tool 17: Typeform
Tool 18: Hotjar
Tool 19: FullStory
Tool 20: Freshdesk
Tool 21: Olark
Tool 22: Helpscout
Tool 23: LiveChat
Tool 24: Zendesk
Tool 25: Loom
Tool 26: Inline Manual
Tool 27: Helpshelf
You would require multiple or two user onboarding assets to make ideal and prevalent user onboarding methodology and in-application experiences. Some of them are free, and some are paid.
Explore the complete customer onboarding tools in a variety of forms like user onboarding emails tools, A/B testing tools, product analytics, qualitative feedback, user behavior tools, chat & support tools, bonus user onboarding tools, etc.
Ensuring that their customers can effectively exploit the resources and systems they offer is a key component of any SaaS organization. A successful Customer Service system is a crucial part of this.
It is important to consider a few aspects before jumping into the numerous programs and facilities that make up a Customer Support system.
For your organization, what does support mean?
For every company, support is different. Ensure that you have spent time with internal stakeholders to understand what your organization’s performance means and then guide your understanding-based customer support.
Who are you supporting?
You can adapt your programs, teams, and processes to these people by knowing the types of customers who would interact with your support team. Try setting up customer profiles for all main stakeholders who can collaborate and refine them over time with your Consumer Support team.
How to assess your Consumer Support Performance
There are three things to bear in mind when defining how to assess your support performance:
1. What does it matter to measure?
You can aim for this by setting up key metrics; these can vary from industry to industry or organization to organization and should be tailored to your business and important for your customers.
2. For your vertical, what are the industry standards?
Knowing how support is assessed by your rivals and the measures they offer will help the company understand where you are with your metrics.
3. What legal or contractual conditions are you expected to meet?
When determining the metrics and contractual metrics, different regulatory requirements come into play, such as Service-Level Agreements (SLA) or other contract elements that involve particular metrics within your organization.
Top 5 Channels to boost Consumer Support Service
It is crucial to provide support, and SaaS support typically includes more than one of the following channels:
Ticketing or Email
There are various choices for supporting this channel. From a basic support email address to robust support ticketing systems, these vary in size.
For all problems, these also form one of the initial touchpoints and facilitate contact and longer-term investigations.
2. Live Chat
The front line for your service engagement is often a live chat system and can be a helpful tool for customers to get fast, efficient support.
To streamline the initial communication via service frameworks and bots, these are also supplemented with automation levels.
3. Phone Support
Usually, phone service comes in two formats, a scheduled call or direct lines of call. This allows requests to be submitted quickly and reassures customers that they have active involvement and appreciation from your team.
4. Community Support
Community support helps the other direct outlets to be sponsored by product evangelists outside your company.
You can reduce the amount of direct help your company requires to promote by offering a platform or place where customers can exchange information or experiences.
5. Technical documentation/knowledge base
It is also more potent than all the other support networks combined to minimize the overall amount of support commitments and include comprehensive knowledge bases and documentation, which involves intuitive approaches to find information that a customer needs. To support this, there are different facilities, some specifically incorporated into Support Service Desks.
5 Channels to boost Your Consumer Support Service
It is crucial to provide support, and SaaS support typically includes more than one of the following channels:
Technical documentation/knowledge base
Aid from the Group
Aid for phones
Live Chat
Ticketing or Email
Building a consumer support team and watching it grow over time as you communicate with customers and develop your programs and processes can be incredibly rewarding.
They will help to describe your company in your industry and drive the prestige of your organization.
Explore complete insights of common factors of a good consumer support system, What Does an Ideal Consumer Support Team Look Like and many more will enable you to drive efficiencies within your organization.
Identity and Access Management (IAM) is a core discipline for any enterprise IT, as it is inseparably linked to the security and sustainability of companies.
It is crucial to ensure that data remains secure as more and more companies electronically store their confidential data.
“Users,” “roles,” “access” might be some of the terms you have heard concerning identity and access management. So, let’s break it down.
Identity:Identity means how you, often via social login, work email address, or personal email ID, are portrayed and digitally captured online.
Access: Access refers to deciding that, at the right time, the right user can safely access the right resource within a network.
This is majorly what an ideal identity and access management strive to provide.
Identity and Access Management in Cybersecurity
Cybersecurity Identity and Access Management applies to the security architecture and disciplines for digital identity management. It governs the duties and access rights shared with individual customers and the conditions under which such privileges are permitted or refused.
In simpler terms, IAM encompasses:
The provisioning and de-provisioning of identities in the IAM system.
Securing and authenticating identities.
Authorizing access to resources or performing certain actions.
Incorporating the correct levels of protection and access for sensitive data.
IAM involves tools such as authentication with two factors, multi-factor authentication, single sign-on, and control of privileged access. These instruments can safely store identity and profile data.
They also comply with data governance functions to ensure that only appropriate and relevant information is being shared.
Important terms in IAM:
Here are some of the key terminologies that you will encounter while processing identity and access management.
Access management: It refers to the procedures and software used by both on-premises and cloud-based systems to manage and track network access.
Authentication– It is the first in the login process in which users enter their credentials to verify their identity.
Authorization– The device now decides, after authentication, if the authenticated user has permission to perform the requested action.
De-provisioning– It is the process of removing an identity from an ID repository and terminating access privileges.
Entity– The identification that has been used to authorize an entry. Usually, this comes either from a task grouping or an individual user account.
Identity Analytics – They are repositories that capture logging activities for authentication and authorization.
Managed Policy – It is a set of rules followed by an IAM system to monitor which resources are accessed by users, organisations, and roles.
Multi-Factor Authentication – It verifies consumer identities by adding (compulsory or optional) additional layers of security to the authentication process, usually in the form of numeric or alphanumeric codes.
Principal: The source that demands permission to access a resource. It can be a human being or an automated system.
Privileged account management: It refers to managing and auditing accounts and data access based on consumers’ allowed privileges.
Risk-Based Authentication – It is an advanced method of authentication that uses intelligence in real time to verify a customer based on certain risk ratings. Factors such as the login unit, user identification, geolocation, geo velocity, number of failed login attempts, and more are typically included.
Single Sign-On – It allows consumers to log in to multiple independent applications with a single set of credentials, eliminating the need for multiple usernames and passwords.
User Provisioning – It is the process of creating new enterprise accounts for users and assigning them access privileges.
Identity management in cloud computing is the subsequent step of identity and access management (IAM) solutions. It is, however, far more than just a basic single sign-on (SSO) solution for web apps. This next generation IAM approach is a holistic transition to the cloud by the identity provider.
This unique service, known as Directory-as-a-Service (DaaS), is an advanced variant of conventional and on-site solutions, including the Lightweight Directory Access Protocol (LDAP) and Microsoft Active Directory Protocol (AD).
A Modern Cloud Identity Management Solution Features
The following are a few advantages of identity management in cloud computing:
Consistent access control interface: Applicable to all cloud platform applications, a clean and single access control interface is supported by Cloud IAM solutions.
Superior security levels: We can easily identify enhanced protection levels for crucial applications if appropriate.
Identity management in cloud computing covers all user-base categories that can interact for particular devices and in different scenarios.
A modern cloud Identity and Access Management (IAM) solution helps to:
Connect professionals, employees, IT applications, and devices securely either on-premise or the cloud and through involved networks.
It makes it possible to share the capabilities of the network with the entire grid of users specifically linked to it.
It offers zero management overhead, enhanced security levels, and easy management of diverse users with directory service in a SaaS solution.
Cloud-based services are well understood to be activated, configured and hosted by external providers. For users or consumers, this situation can also have the least hassle. As a consequence, with cloud IAM, many organisations will increase their efficiency.
SaaS protocol is created and used as a hub for connecting with all virtual networks of distributors, suppliers, and partners.
Business users can deal with all services and programs in one place with cloud services, and Identity management can be enabled with a click on a single dashboard.
Easily connect your cloud servers, which are virtually hosted at Google Cloud, AWS, or elsewhere right next to your current LDAP or AD user store.
Widen and extend your present LDAP or AD directory right to the cloud.
Deal with Linux, Windows, and Mac desktops, laptops, and servers established at different locations.
Effortlessly handle user access controls to WiFi networks securely by using a cloud RADIUS service.
Enable GPO-like functionalities across diverse Windows, Mac, and Linux devices.
Facilitate both system-based as well as application-level multi-factor authentications (2FA).
These abilities help build a platform that connects users to virtually all IT resources through any provider, protocol, platform, or location.
IT administrators realize that (in most cases) legacy identity management systems fail when they are matched to cloud services and AWS like them.
So, with a commanding, easy-to-use SaaS-based solution, the newest approach to identity management in cloud computing expands the existing directory to the cloud.
In an endless fight over records, malicious actors and security experts are in. While the former tries to snatch it, the latter is trying to safeguard it.
Each year, innovative web application security threats are created by attackers to compromise sensitive data and access the database of their targets. As a result, security professionals draw on the vulnerabilities exploited and improve their frameworks through their learnings every year.
The aggregate frequency and cost of data breaches seem to be growing exponentially. This cost is high (approx. US$8.64 million in the US in 2020) because of developers’ inability to incorporate the latest changes and updates into their code to overcome already detected vulnerabilities. Unintuitively, 96% of web apps have some known defects and anomalies.
In order to ensure adequate protection against web application security threats, companies can incorporate security issues into the creation phase of applications. Regrettably, most developers tend to keep it off until the end.
Here is a list of the most common security threats are:
Injection attacks
Broken authentication
Cross site scripting (XSS)
Insecure direct object references (IDOR)
Security misconfigurations
Invalidated redirects and forwards
Missing function level access control
Read this blog to learn in detail about these security threats and how you can prevent them here:
SSO tools have become an integral part of the protected environment of businesses and developers. Single Sign-on (SSO) is a special authentication mechanism that allows users to access several programs with a single set of credentials, such as a username and password.
When accessing multiple applications, portals, and servers, SSO products are typically designed to simplify the verification process and create a seamless environment.
LoginRadius provides the opportunity to support a wide variety of users in an enterprise and beyond, to cover everyone.
Top 5 Feature of Single Sign-on Solutions Provider
Why LoginRadius SSO Solution Is Better Than Its Competitors
LoginRadius promises 99.99 percent per month of unprecedented uptime. 180K logins per second are handled by the cloud-based identity provider, 20 times more than its main competitors!
The following are a few forms in which, compared to its rivals, the platform excels.
Autoscalable infrastructure
Scalability
Compliant worldwide
Certifications of Protection
How to Configure Single Sign-On With LoginRadius
You enhance organizational agility, security, convenience and seamless experience for your business and customers alike by implementing the benefits of the LoginRadius SSO as a unified solution.
To get the complete details of how you can enhance your business with LR SSO Solutions, check here:
In C# language, there are majorly two types of data types Value and Reference type. We can not assign a null value directly to the Value data type, therefore, C# 2.0 provides us the Nullable types to assign a value data type to null.
What is Nullable types?
As described above, the Nullable types used to assign the null value to the value data type. That means we can directly assign a null value to a value data type attribute. Using Nullable<T>, we can declare a null value where T is a type like int, float, bool, etc. Nullable types represent the Null value along with the actual range of that data type. Like the int data type can hold the value from -2147483648 to 2147483647 but a Nullable int can hold the value null and range from -2147483648 to 2147483647
How to declare Nullable types?
There are two ways to declare Nullable types. Nullable<int> example; OR int? Example;
Properties of Nullable types?
Nullable types have two properties.
HasValue
Value
HasValue:This property returns a value of bool depending on whether or not the nullable variable has a value. If the variable has a value, it returns true; otherwise, if it has no value or is null, it returns false.
Nullable<int> a = null;
Console.WriteLine(a.HasValue); // Print False
Nullable<int> b = 9;
Console.WriteLine(b.HasValue); // Print True
Value: The value of the variable Nullable form is given by this property. If the variable has any value, the value will be returned; else, it will give the runtime InvalidOperationException exception when the variable value is null.
Nullable<int> a = null; Console.WriteLine(a.Value); // Gives run time exception of type ‘InvalidOperationException’ Nullable<int> b = 9; Console.WriteLine(b.Value); // Print 9
E-commerce company is rising day by day as people traveling to visit or conduct businesses in person save time and costs. Through building accounts using email or phone authentication, more individuals are conducting business online. This has created a challenge for everyone to recognize the individuals we say online. To cheat or defraud someone else, online hackers have used false identities. Hence, Electronic Identity ( eID) provides a way for businesses to verify a person’s identity online and reduce the chances of Identity Fraud.
What is an electronic identity?
Electronic identification is an electronic card or system provided by either a government agency or certain banks with a unique identity number. A customer has to go and show legitimate identification documents to the government agency or some banks. After verification of the paper, the user is given an Electronic Identification. Danish NemID, Swedish BankID, and Dutch DigiD are examples of e-ID.
Most service providers such as financial institutions and insurance firms provide services online and are recognizing an opportunity in implementing eID due to strict Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
To authenticate customers online through various channels and services, eIDs are used. EIDs can allow customers to sign documents electronically, and businesses may trust the signature because the government or banks issue the electronic identification on the basis of physical identity documents. For customers, this is fast, convenient and safe as they are saved from completing registration forms for multiple services. Hence, this increases the conversion for the businesses.
Read on to this blog to learn more about how you can use LoginRadius SSO to integrate your electronic identity authentication.
Ensure with an extra level of protection that the customers are who they think they are.
As the easiest and most powerful method to help companies secure those digital assets while ensuring that their customers are who they claim they are, multi-factor authentication (MFA) has been gaining popularity.
But not every MFA solution is the same. For example, when it comes to deployment, service, and maintenance, some vendors only have the minimum specifications required to satisfy compliance, and others subject you to hidden costs. Many conventional solutions often entail rigorous preparation and are unbelievably prone to error, costing you time and productivity.
You will learn about the requirements in this guide that you should consider when testing a multi-factor authentication solution:
Effect of security
Initiatives for strategic market
Ownership Cost
Multi-factor authentication (or MFA) Learn all you need to know about what multi-factor authentication is, and why you need MFA to protect customer data.
The vulnerability of a potentially disastrous program to look out for
Authentication is the method of ensuring that the claimed identity of the user matches their true identity. Improper implementation of this mechanism results in vulnerabilities that are categorized collectively under security threats for Broken Authentication.
At its core, broken authentication vulnerabilities are the result of poor management of credentials and sessions.
This guide discusses, through real-life case studies, the effect of broken authentication and offers measures on how to overcome these challenges. It will help you understand as well:
What is broken authentication?
Identity attacks are commonly used to exploit authentication that is broken.
The influence and risks involved.
Protection solutions against broken authentication.
To gain more insight into how the LoginRadius consumer identity solution can fix broken authentication for companies using adaptive MFA, download this guide.
